Privacy Policy

Last Updated: October 2, 2026

This Privacy Policy explains how Northeast Exterior Solutions LLC, doing business as Fairfield County Exterior Cleaning & Snow Removal (“we,” “us,” or “our”), collects, uses, discloses, and protects information when you visit fairfieldcountycleanandsnow.com, request a quote, contact us, communicate with us about our services, or otherwise interact with our business.

1. Information We Collect

We may collect information that you voluntarily provide when you:

• Request a quote or estimate;

• Contact us through our website, phone, email, social media, or other communication methods;

• Schedule or receive services;

• Provide information about a property or requested project;

• Submit a question, review, complaint, or other feedback;

• Communicate with us regarding an existing or potential service;

• Interact with our advertisements or social media pages.

Depending on how you interact with us, the information we may collect can include:

• Name;

• Phone number;

• Email address;

• Property address or service location;

• City, state, and ZIP code;

• Services requested;

• Property or project details;

• Communications and messages you send to us;

• Photos or other information you voluntarily provide about a property or project;

• Information necessary to schedule, provide, and manage our services.

Our website may also automatically collect certain technical and usage information when you visit, including information such as your IP address, browser type, device information, pages viewed, referring website, interactions with the website, and information about how you use the site.

2. How We Use Information

We may use information we collect to:

• Respond to quote requests and questions;

• Contact you regarding requested services;

• Schedule and provide exterior cleaning, snow removal, and related services;

• Communicate with you about an existing or potential job;

• Maintain business and customer records;

• Respond to customer feedback and reviews;

• Process payments and transactions when online payment functionality becomes available;

• Improve our website, services, advertising, and customer experience;

• Understand how visitors find and use our website;

• Measure the effectiveness of Google and Meta/Facebook advertising;

• Detect, prevent, and address fraud, abuse, security issues, and technical problems;

• Comply with applicable legal obligations.

3. Service-Related Text Messages

We may use your phone number to communicate with you regarding quotes, estimates, scheduled services, existing jobs, appointment information, or other communications related to services you have requested.

We do not currently use text messages for promotional marketing purposes.

If our practices change and we begin sending promotional text messages, we will provide any notices, consent mechanisms, and opt-out instructions required by applicable law.

4. Promotional Email

We do not currently send promotional email marketing.

If we begin sending promotional emails in the future, we will provide appropriate unsubscribe or opt-out instructions and update this Privacy Policy as appropriate.

5. Cookies and Similar Technologies

Our website is operated using Wix.

Our website may use cookies, pixels, tags, local storage, and similar technologies. These technologies may be provided by Wix or third-party services that we use for analytics and advertising.

Cookies and similar technologies may collect information such as browser and device information, IP address, pages visited, referral information, website interactions, and advertising or campaign information.

Our website uses a cookie-consent banner that allows visitors to manage their preferences regarding non-essential cookies and similar technologies.

Essential cookies may be necessary for the website to function properly, maintain security, and provide requested website features.

Non-essential cookies may be used for analytics and advertising purposes and may require visitor consent before being activated.

Visitors may change their cookie preferences through the cookie-consent tools available on our website or through their browser settings.

Disabling certain cookies may affect website functionality or prevent certain analytics or advertising features from operating.

6. Google Analytics

We use Google Analytics to understand how visitors use our website and to measure website performance.

Google Analytics may collect information such as:

• Pages visited;

• Website interactions;

• Browser and device information;

• Referral information;

• Approximate location;

• Technical information associated with a website visit.

Google Analytics is used to help us understand website traffic, improve our website, and evaluate our marketing efforts.

Where applicable, Google Analytics operates subject to the visitor's cookie-consent preferences.

7. Google Ads

We use Google Ads to advertise our services and measure the effectiveness of our advertising campaigns.

Google advertising technologies may collect information about website visits and interactions for purposes such as advertising measurement, attribution, audience measurement, and related advertising functions.

Where applicable, Google advertising technologies operate subject to the visitor's cookie-consent preferences.

8. Facebook and Meta Advertising

We use Facebook/Meta advertising services to advertise our business and measure the effectiveness of our advertising.

This may include the use of the Meta Pixel or related Meta advertising technologies.

These technologies may collect information about website visits, interactions, and certain events occurring on our website in order to measure advertising performance and help us understand actions visitors take after interacting with our advertisements.

Where applicable, Meta advertising technologies operate subject to the visitor's cookie-consent preferences.

9. Information From Social Media and Advertising Platforms

We may receive information when you interact with our advertisements, social media pages, or other online marketing channels.

For example, if you contact us through Facebook, Instagram, or another platform, we may receive the information that you choose to provide through that platform.

Information collected directly by those platforms is also governed by their respective privacy policies and terms.

10. How We Share Information

We do not sell personal information for money.

We may share information with service providers and other third parties when reasonably necessary to operate our business, provide our services, operate our website, process transactions, communicate with customers, analyze website activity, or advertise our services.

These may include:

• Wix, which provides our website platform;

• Google, including Google Analytics and Google Ads services;

• Meta, including Facebook and related advertising services;

• Payment processors and financial service providers when online payment services are used;

• Other technology, website, security, communications, or business service providers that assist us in operating our business.

We may also disclose information when reasonably necessary to:

• Comply with applicable law, regulation, legal process, or governmental request;

• Protect our rights, property, or safety;

• Protect the rights, property, or safety of customers or others;

• Investigate fraud, abuse, security incidents, or other unlawful activity;

• Establish, exercise, or defend legal claims.

11. Customer and Property Photos

We may take photographs or videos of properties before, during, or after providing services for purposes such as documenting work performed, quality control, estimating, and maintaining business records.

We may also request permission to use before-and-after photographs or other project images for advertising, our website, social media, or other promotional purposes.

We will make reasonable efforts not to intentionally include personally identifiable information in publicly shared property photographs unless reasonably necessary or permission has been provided.

If you have concerns about a photograph of your property or believe an image should be removed, you may contact us using the information below.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining customer and business records, resolving disputes, enforcing agreements, complying with legal obligations, and maintaining financial and tax records.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

Information collected by third-party providers, including Wix, Google, Meta, and other service providers, may be retained according to their respective policies and settings.

13. Security

We take reasonable measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic communication, or method of storing information can be guaranteed to be completely secure.

14. Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information.

These rights may include, where applicable:

• Requesting access to personal information we maintain about you;

• Requesting correction of inaccurate personal information;

• Requesting deletion of personal information, subject to applicable exceptions;

• Requesting information about how personal information is collected, used, and disclosed;

• Opting out of certain forms of targeted advertising or certain processing of personal information where applicable;

• Exercising other rights provided by applicable privacy laws.

We may need to verify your identity before completing certain privacy requests.

Some information may be retained when required or permitted by law or when reasonably necessary for legitimate business purposes, including legal, tax, accounting, security, fraud-prevention, or dispute-resolution purposes.

To submit a privacy request, contact us using the information in the Contact Us section below.

15. Connecticut Residents

Northeast Exterior Solutions LLC is a Connecticut business and provides services in Connecticut.

We seek to handle personal information in accordance with applicable Connecticut privacy requirements, including the Connecticut Data Privacy Act and other applicable Connecticut privacy laws.

Nothing in this Privacy Policy is intended to limit rights that you may have under applicable Connecticut law.

Connecticut's privacy requirements have been amended and expanded, including changes that took effect on October 1, 2026. We will update our privacy practices and this policy as necessary when applicable legal requirements change.

16. Children's Privacy

Our website and services are intended for individuals seeking residential or commercial exterior cleaning, snow removal, and related property services.

We do not knowingly collect personal information from children under 13 through our website.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the information.

17. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, advertising platforms, or other services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

Your interactions with third-party services are governed by the privacy policies and terms of those providers.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this policy.

We encourage you to periodically review this Privacy Policy for the latest information about our privacy practices.

19. Contact Us

If you have questions about this Privacy Policy, want to make a privacy request, or have concerns about information we maintain about you, please contact us:

Northeast Exterior Solutions LLC
Doing Business As: Fairfield County Exterior Cleaning & Snow Removal

2389 Main St., Ste. 100
Glastonbury, CT 06033

Phone: (914) 501-6804
Email: Brandon@fairfieldcountycleanandsnow.com

Website: fairfieldcountycleanandsnow.com